Terms and Conditions
1. Eligibility Criteria
Driver’s License: Renters must present a valid, non-provisional driver’s license. For international licenses not in English, a certified translation or an International Driving Permit is required.
Age Requirement: The minimum age is 25 years. Drivers aged 21–24 may rent the Kia Carnival but must pay an additional young driver surcharge.
Payment Method: Renters must provide a valid credit card in their name for payment and security deposits. Debit cards are accepted only at select locations with prior approval.
2. Booking and Payment
Confirmation: Bookings are confirmed only after full payment of the estimated rental charges or placing a hold on the provided credit card.
Security Deposit: A refundable security deposit is required. The deposit amount will vary based on the vehicle type:
Kia Carnival: AUD 500
Luxury Car: AUD 1,000
Payment Fees: Credit card payments incur a surcharge depending on the card type.
3. Rental Period and Extensions
Duration: The rental period starts at the pickup time specified in the booking and ends when the vehicle is returned to the designated location.
Late Returns: A late fee of AUD 50 per hour applies for vehicles returned after the agreed time, capped at the daily rental rate.
Extensions: Extensions must be requested before the rental period ends and are subject to vehicle availability.
4. Vehicle Use
Authorized Drivers: Only the renter and any additional driver(s) listed in the rental agreement may drive the vehicle.
Restricted Areas: Vehicles may not be driven off-road, on unsealed roads, or in areas requiring special permits unless explicitly approved by SafeSteer.
Prohibited Activities: Use of the vehicle for racing, towing, carrying dangerous goods, or while intoxicated is strictly forbidden.
Mileage Cap: Vehicle can be used for unlimited milage.
5. Insurance and Liability
Standard Cover: Rental includes basic insurance with a standard excess:
Kia Carnival: AUD 2,000
Luxury Car: AUD 4,000
Damage Waivers: Optional waivers to reduce excess are available at additional cost.
Accident Reporting: All accidents must be reported to Safesteer immediately, along with a completed incident report.
6. Cancellations and Refunds
Standard Bookings: Cancellations made at least 24 hours before pickup are eligible for a full refund. Cancellations within 24 hours are subject to a fee of AUD 50.
No-shows: Failure to collect the vehicle without prior notice will result in the full booking charge.
7. Fuel Policy
Vehicles are provided with a full tank of fuel and must be returned full. Otherwise, a refueling charge of AUD 3 per liter will apply.
8. Maintenance and Cleanliness
Renters are responsible for maintaining proper oil levels, coolant, and tire pressure.
Vehicles must be returned in clean condition. A cleaning fee of AUD 100 applies for excessive dirt or odors (e.g., from smoking or pet transport).
9. Customer Support
For inquiries or assistance, contact Safesteer customer service at +61432027247
